From Theater to Tech: AI Expert Shahar Boyayan Discusses the Future of Consumer Behavior on Famous Interviews with Joe Dimino

The landscape of consumer behavior is rapidly evolving, shaped by technological advances and global events. In a fascinating conversation with Joe Dimino on Famous Interviews, AI and consumer behavior expert Shahar Boyayan shared valuable insights about the intersection of technology, human behavior, and business adaptation.

The Pandemic's Lasting Impact on Consumer Behavior

The COVID-19 pandemic marked a significant turning point in consumer behavior. "We got very comfortable being inside the house," Boyayan explains, "and we started to adapt the house to all our wants and needs." This shift, combined with the rise of AI, is creating a new paradigm where our homes increasingly serve as technology-enabled sanctuaries.

Understanding Human Behavior in the Digital Age

As someone who studies "the human brain and how that translates into actions," Boyayan emphasizes the importance of maintaining human connections in an increasingly digital world. She warns about the risk of losing important social skills when we become too absorbed in our devices, noting that missing social cues can make it difficult to navigate real-world interactions.

The AI Revolution: Opportunities and Challenges

Boyayan predicts significant changes in the next two years, including the possibility of humanoid robots becoming household fixtures. While excited about the possibilities, she advocates for careful consideration of data privacy and decision-making autonomy. "The final decision needs to be mine," she emphasizes when discussing AI-assisted decision-making.

Adapting to Technological Change

As a self-described "proud baby boomer," Boyayan challenges the stereotype that older generations struggle with technology. She points out that baby boomers are actually significant early adopters of new technology, evidenced by their presence in iPad launch lines and on platforms like TikTok.

Business Lessons from Crisis

Drawing from her experience during the pandemic, Boyayan shares a powerful story about helping a restaurant client survive by implementing creative solutions like pre-sold gift certificates and employee support programs. Her approach emphasizes finding opportunities within challenges and taking calculated risks.

The Human Element in Technology

Despite her enthusiasm for technological advancement, Boyayan stresses the importance of maintaining human connections and emotional intelligence. She warns against becoming too dependent on AI-driven interactions, noting that we must preserve our ability to handle real-world social situations and emotional challenges.

The Future of Consumer Interaction

Looking ahead, Boyayan sees AI becoming an extension of ourselves, fundamentally changing our expectations and how we experience life. She emphasizes the need for critical thinking and conscious adoption of technology rather than blindly following trends.

Moving Forward with AI

PropTalkie, Boyayan's platform, represents the practical application of her insights into AI and consumer behavior. The platform offers businesses a way to harness AI technology while maintaining meaningful customer connections.

Ready to transform your business with AI-powered solutions that understand and adapt to changing consumer behavior? Visit PropTalkie.com to download our free report on consumer-driven AI behaviors and experience the future of customer interaction. Test our AI employee system and discover how seamlessly technology can enhance your customer service while maintaining the human touch that builds lasting relationships.

This article was based on an interview with Shahar Boyayan on Famous Interviews with Joe Dimino, a podcast dedicated to exploring inspiring stories and insights from industry leaders.